Store Policy
We Don't Look Good Until You Look Fabulous!
Over 30 years of adaptation and innovation Abantu continues to bring exceptional products to our customers both instore and online. We're authorized to retail your favourite brands (Bohyme exclusively), having established decades-old relationships with suppliers worldwide. Abantu is also a member in excellent standing with the BBB.
Returns & Exchanges
Should you wish to return or exchange an item the guidelines below (for hair extensions, synthetic wigs, hairpieces and hair-care products) will ensure your speedy satisfaction. Please contact us at 1.800.615.9899 if you still have questions.
- Returned items must be unopened, undamaged and in original packaging with products tags and seals intact
- Items should not have been fitted or worn and must be free of all marks, stains and any odours
- Hair extension wefts and bindings should not be unravelled or removed
- All human hair wigs and hairpieces are a final sale
- There is a 10% Restocking Fee for returned items only (not exchanges)
- No returns/exchanges offered on Sale, Clearance and Discontinued items
- Return shipping costs shall be the responsibility of the customer
To return/exchange items please first request an RMA# by emailing Abantu at info@abantu.com. Items to be returned should be postmarked within 10 days of the original purchase invoice. Abantu is not responsible for lost or damaged shipments.
Payment Options
You may display the currency of your choice at abantu.com however, all purchases are made in Canadian dollars. Prices are subject to change without notice and prices online may differ from prices instore. Payment is accepted via major credit cards (Visa, Mastercard, Amex), PayPal, E-Transfer and ApplePay.
Backorders
Should your item be out of stock you'll be notified by phone/email of a revised delivery date and the option to:
1) Wait for the item to become available. We will complete your payment and ship the item when we receive it; 2) Select a different colour, length or item; 3) Cancel your order without charge.
Privacy & Security and Terms of Service
To read all the fine print regarding Terms of Service and Privacy & Security, grab a coffee and open the links below! What you really need to know in a nutshell is this: Our industry-leading Shopify eCommerce platform is tried and trusted by thousands worldwide and you can shop with confidence knowing your data is secure and private. We can help you look fabulous with a terrific range of products to choose from, and we strive to help you feel comfortable making those choices.
Contact us with your questions at 1.800.615.8895